Privacy Policy
Last updated: October 26, 2026
This Privacy Policy explains how CrispThemes handles information when you visit crispthemes.com, use our customer portal, contact us, or purchase a theme.
CrispThemes is responsible for the personal information it uses to operate its website, provide downloads, and assist customers.
Information we receive
If you email us or use live chat, we receive the information you choose to provide, such as your name, email address, website address, and message.
When you purchase through Paddle, we may receive your name, email address, billing location, purchased product, transaction reference, payment status, and related order information needed to fulfill your purchase.
Paddle handles payment information through its checkout. CrispThemes does not receive your full payment card details.
Our customer portal uses your purchase email and order information to identify your purchases and provide access to downloads. We also process information needed to verify portal access and maintain your session.
Our hosting provider may process technical information, including IP addresses, browser information, requested pages, and server logs, to operate and protect the website and portal.
How we use information
We use information to deliver theme files by email, provide portal access and downloads, make updates available, answer product questions, handle refund enquiries, maintain purchase records, and protect against unauthorized access.
Where applicable data protection law requires a legal basis, we process information to fulfill our obligations to customers, meet legal requirements, and pursue legitimate interests in operating and securing our website. Where consent is required, we request it.
Service providers
We work with providers needed to operate the website and fulfill purchases:
- Paddle acts as the reseller and Merchant of Record. It handles checkout, payments, applicable transaction taxes, receipts, and payment-related enquiries. Paddle processes personal information for its own purposes under its Privacy Policy.
- Brevo provides email delivery through SMTP. It processes recipient email addresses, message content, and delivery information to send purchase confirmations, theme files, portal access emails, and support messages. See Brevo’s Privacy Policy.
- Tawk.to provides live chat. If you use chat, it may process your messages and related technical information under its Privacy Policy.
We share relevant order or correspondence information with Paddle when needed to resolve refunds, investigate payment disputes, or address suspected fraud.
Providers may process information outside your country. Where required by applicable law, we use appropriate safeguards for international transfers.
We do not sell or rent your personal information. We may disclose information when required by law.
Cookies and similar technologies
The website, customer portal, checkout, and chat tools may use cookies or similar technologies for authentication, security, and functionality.
You can manage cookies through your browser settings. Blocking necessary cookies may prevent portal sign-in or affect other features.
Where consent is required for optional cookies, we request it before using them.
Retention and security
We retain information for as long as reasonably necessary to provide purchases and downloads, maintain customer access, resolve enquiries and disputes, and meet legal or accounting requirements.
We use reasonable safeguards to protect information. No method of online transmission or storage can guarantee complete security.
Your requests
Depending on applicable law, you may have rights to access, correct, delete, obtain a copy of, or restrict or object to the processing of your personal information. Where processing relies on consent, you may withdraw that consent.
Email [email protected] to make a request. We may need to verify your identity before responding.
Some transaction records may need to be retained for legal, accounting, or dispute-resolution purposes. Deleting information necessary for portal access may affect your ability to retrieve downloads.
For information held independently by Paddle, you may also contact Paddle using the details in its privacy policy. You may have the right to complain to your local data protection authority.
External websites and policy changes
Our website may link to third-party websites. Their privacy practices are governed by their own policies.
We may update this policy as our website, products, or practices change. The “Last updated” date identifies the current version. We will provide additional notice where required.
Privacy questions or requests? Email [email protected].