Privacy Policy
Last updated: October 19, 2026
This Privacy Policy explains how Crisp Themes handles information when you visit crispthemes.com, contact us, or purchase one of our themes.
Information we receive
If you email us or use the website’s live chat, we receive the information you choose to provide, such as your name, email address, website address, and message.
When you purchase through Lemon Squeezy, we may receive order information needed to deliver your theme and provide support, such as your name, email address, product, and order details. Lemon Squeezy processes payment information through its checkout. Crisp Themes does not receive your full payment card details.
Our website host may automatically process technical information such as your IP address, browser type, pages requested, and server logs to operate and protect the website.
How we use information
We use information to deliver purchases, provide theme updates and support, respond to questions and refund requests, maintain purchase records, and operate and protect the website.
Service providers
We use service providers as needed to run the site and fulfill purchases:
- Lemon Squeezy processes checkout and payment as Merchant of Record. See its Privacy Policy.
- Our website hosting provider stores and serves the website and may process server logs.
- Tawk.to provides the live chat widget currently on our website. If you use chat, Tawk.to may process the messages you send and related technical information. See Tawk.to’s Privacy Policy.
- Our email provider processes messages sent to and from hello@crispthemes.com.
We do not sell or rent customer personal information.
Cookies and similar technologies
The website and embedded services may use cookies or similar technologies to operate, protect the site, or support the chat widget. You can manage cookies through your browser settings. Blocking cookies may affect some site or chat features.
Retention and security
We retain information for as long as reasonably necessary to deliver purchases, provide support, maintain business records, and handle disputes. We use reasonable safeguards to protect information, but no method of online transmission or storage can be guaranteed completely secure.
Your requests
You may email hello@crispthemes.com to ask about, correct, or request deletion of information Crisp Themes holds about you. Some order records may need to be retained for business, accounting, or dispute-resolution purposes. Lemon Squeezy also handles information under its own privacy policy.
External websites and policy changes
Our website may link to third-party websites. Their privacy practices are governed by their own policies.
We may update this policy as our website, products, or service providers change. The “Last updated” date identifies the current version.
Privacy questions or requests? Email hello@crispthemes.com.