Refund Policy

Last updated: October 26, 2026

CrispThemes offers a 14-day money-back guarantee on theme purchases. If the theme isn’t right for you, you can request a full refund within 14 calendar days of your purchase date.

How to request a refund

Email [email protected] within 14 calendar days of your purchase date. You do not need to provide a reason to use our guarantee.

Include your order reference and the email address used at checkout so we can identify your purchase.

You can also request a refund through Paddle Buyer Support or the support link in your Paddle receipt.

Refund amount and processing

For eligible requests under our 14-day guarantee, we will arrange a full refund of the amount paid for the theme purchase through Paddle.

Paddle processes refunds to the original payment method where possible. Your bank or payment provider may take additional time to display the refund.

If your theme was not delivered, cannot be accessed, or does not function as described, contact us even if the guarantee period has ended. Additional remedies may be available under applicable law.

After a refund

Once a theme purchase is fully refunded, the associated license ends. You must stop using the refunded theme and remove it from your live, development, and staging websites.

Access to downloads, updates, and product support associated with that purchase will also end. Other purchases remain unaffected.

Paddle refunds and consumer rights

Paddle’s Buyer Terms and Refund Policy also apply to purchases made through its checkout.

Our 14-day guarantee remains available during its stated period even if you have downloaded the theme. It does not limit mandatory consumer rights or any additional rights available under Paddle’s policies.

For product or refund questions, email [email protected].

For payment assistance, contact Paddle Buyer Support.