Terms of Service

Last updated: October 26, 2026

These Terms of Service apply to the CrispThemes website, customer portal, and Ghost themes supplied by CrispThemes.

Our products

CrispThemes creates downloadable themes for the Ghost publishing platform. Each theme is supplied as a ZIP file containing the theme files.

Theme purchases are one-time payments. Review the product page for the features, compatibility requirements, and items included with your purchase.

Ghost hosting and other third-party products are purchased separately.

Theme license

Each theme purchase includes a single-site license. It allows you to use that theme on one live Ghost website on one domain. You may also use it in development or staging environments for that same website.

A separate live website requires a separate purchase. You may customize the theme for your licensed website.

You may not resell, redistribute, sublicense, publicly share, or include the theme files in another product or bundle.

The purchase grants permission to use the theme; it does not transfer ownership of its intellectual property. Any third-party components remain subject to their respective licenses, and these terms do not restrict rights granted under those licenses.

CrispThemes does not currently offer an extended or multi-site license.

Updates

Theme updates are included at no additional charge while the theme is maintained and offered by CrispThemes. Updates may include bug fixes, improvements, new features, or compatibility changes.

Available updates can be downloaded through the CrispThemes customer portal.

Support

Each theme purchase includes 45 days of support, starting on the purchase date. Support covers questions about theme features and configuration, installation guidance, and help investigating reproducible theme bugs.

For product assistance, email [email protected] with your order details and a description of the issue. We aim to reply within one business day.

For payment, invoice, or refund enquiries, you can also contact Paddle Buyer Support.

Purchases and Paddle

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders.

Paddle handles payment collection, applicable transaction taxes, receipts, billing enquiries, and returns. CrispThemes provides the theme, its license, digital delivery, and product support.

Purchases through Paddle are also governed by Paddle’s Buyer Terms. These CrispThemes terms govern your use of the theme and our customer portal; they do not replace Paddle’s purchase terms.

The checkout displays the total price, currency, and applicable taxes before payment. Please check your product selection and email address before completing your purchase.

After payment is confirmed, CrispThemes emails the purchased ZIP file and instructions for accessing it. You can also download your purchased theme from the customer portal on our website.

Portal access is associated with the email address used for your purchase. Keep access to that email account secure and do not share your portal access with others.

If the delivery email does not arrive, check your spam folder and customer portal, or contact [email protected]. Paddle sends the payment receipt separately.

Refunds

CrispThemes offers a 14-day money-back guarantee on theme purchases. To use this guarantee, contact [email protected] within 14 calendar days of your purchase date. You do not need to provide a reason, and the guarantee remains available even if you have downloaded the theme.

Refunds for purchases made through Paddle are processed through Paddle. You can also contact Paddle Buyer Support directly.

See our Refund Policy for details. This guarantee does not limit additional rights available under Paddle’s terms or applicable consumer law.

Acceptable use

You agree not to use the website, customer portal, or themes unlawfully, attempt to gain unauthorized access to customer purchases or systems, or infringe the intellectual property rights of CrispThemes or others.

Disclaimers and liability

We work to describe our themes accurately and keep them functioning as described. Compatibility depends on the Ghost version and requirements stated for each theme.

Changes to Ghost, third-party integrations, hosting configurations, or modifications to theme files may affect functionality.

To the extent permitted by applicable law, CrispThemes is not liable for indirect or consequential losses arising from use of the website or themes. Nothing in these terms excludes mandatory consumer rights or liability that cannot lawfully be excluded or limited.

Ghost is a separate platform operated by the Ghost Foundation.

Changes and contact

We may update these terms by publishing a revised version on this page. The “Last updated” date identifies the current version.

Changes will not retrospectively reduce the license or purchase rights granted with an existing order. We will provide notice or obtain consent where required by law.

For product questions or complaints, email [email protected]. We aim to acknowledge messages within one business day and explain the next steps if further investigation is needed.

For payment-related questions or complaints, contact Paddle Buyer Support.